Data Protection

Zoya 9Apps' Privacy Policy

Your personal information is completely safe with us. Read the Zoya 9Apps Privacy Policy to learn how your data is collected, used, and protected.

SSL Encryption Not Sold to Third Parties Completely Confidential
Last Updated: January 1, 2026
We your Privacy Committed to Your Protection

How every piece of your information is kept secure at Zoya 9Apps

End-to-End Encryption

All your data and transactions are secured with 256-bit SSL encryption. Your information cannot be intercepted or stolen online.

Secure Data Storage

Your personal data is stored on high-security servers. Regular security audits and backups ensure your information stays protected.

Identity Privacy

Your identity and financial information are kept strictly confidential. Even our staff cannot view your full payment details — only the minimum necessary is visible.

Not Sold to Third Parties

Zoya 9Apps never sells your personal information to advertisers or third parties. Your data is used exclusively to improve the services provided to you.

Your Control

You can view, correct, or delete your information at any time. You have complete control over your data.

Zero Tolerance Policy

Zoya 9Apps maintains a zero tolerance policy on data security. Any security breach is addressed immediately and affected users are notified without delay.

This Privacy Policy applies to all users of the Zoya 9Apps (zoya9apps.net) website and mobile application. By using the platform, you are deemed to have accepted this policy.

01What Information We Collect

Zoya 9Apps collects certain necessary information to provide you with the best possible service. This data is used solely to improve your experience and ensure a safe gaming environment.

Information Collected at Registration

  • Full Name & Username
  • Mobile Number & Email Address
  • Date of Birth (for age verification)
  • Residential Address
  • Preferred Language & Currency

Information Collected for Identity Verification (KYC)

  • National ID (NID) or Passport Scan Copy
  • Driving License (as an alternative)
  • Utility bill or bank statement (for address verification)
  • Selfie or Live Photo (if required)

Automatically Collected Information

Some information is recorded automatically while you use Zoya 9Apps. This includes:

  • IP Address & Device Type
  • Browser & Operating System Information
  • Log of Time & Activity on the Platform
  • Gaming History & Betting Patterns
  • Login Time & Location (Approximate)
Type of Data Purpose of Collection Legal Basis
Identity Information Account Creation & Verification Fulfillment of Contractual Obligations
Financial Information Transaction Processing Legal Obligation
Technical Information Security & Fraud Prevention Legitimate Interest
Usage Data Service Improvement & Personalization Consent
Contact Information Customer Service & Notifications Fulfillment of Contractual Obligations

02Purpose of Data Use

Zoya 9Apps uses your information only for the purposes listed below. We never use your data for unnecessary reasons or without your consent.

Primary Use

  • Account Creation, Verification & Management
  • Deposit & Withdrawal Processing
  • Providing Bonuses & Promotions
  • Providing Customer Service & Support
  • Security & Fraud Prevention

Secondary Use (With Your Consent)

  • Sending Personalized Promotions & Offers
  • Notifications for New Games & Features
  • Analytics for Platform Improvement
  • Monitoring the Effectiveness of Responsible Gaming Tools

You can opt out of marketing messages at any time. Simply go to your account settings or contact support to unsubscribe.

03Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the Zoya 9Apps website and app. These help enhance your experience and maintain platform security.

Types of Cookies

  • Essential Cookies: Essential for login sessions and security. These cannot be turned off.
  • Performance Cookies: Helps analyse website performance and functionality.
  • Functionality Cookies: Remembers your language and preferences.
  • Marketing Cookies: Helps display relevant ads (with your consent).

Cookies can be managed through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

04Sharing Data with Third Parties

Zoya 9Apps never sells your personal information. However, limited data may be shared with trusted partners where necessary to deliver our services.

Data Sharing Circumstances

  • Payment Provider: bKash, Nagad, and Rocket receive the information necessary to process transactions.
  • Identity Verification Service: Information may be shared with licensed entities as part of the KYC process.
  • Game Provider: When playing certain games, the game provider receives the user's ID and betting information.
  • Legal Authorities: Information may be disclosed to authorities under a court order or legal obligation.
  • Security Agency: Information may be shared with regulatory authorities to prevent fraud or money laundering.

All third-party partners are contractually required to comply with Zoya 9Apps's privacy standards. They may only use data for specified purposes and are not permitted to share it with anyone else.

05Data Retention & Duration

Zoya 9Apps retains your information only for as long as required. All data is kept while your account remains active. Even after account closure, certain information may be retained for a specified period to meet legal obligations.

Data Categories Retention Period
Account Information 5 years after account closure
Financial Transaction Records 7 years after account closure
KYC Documents 5 years after account closure
Cookie & Session Data At the end of the session or up to 30 days maximum
Support Contact 2 years after the issue is resolved

06Your Rights

You have full control over your personal information on Zoya 9Apps. Contact our support team to exercise any of the rights listed below.

Right to Access Your Data You can request to see what information we hold about you.
Right to Rectification You may request corrections to any inaccurate or incomplete information.
Right to Erasure You may request deletion of your data where there is no legal obligation to retain it.
Right to Restrict Processing You may request to restrict the processing of your data under certain circumstances.
Right to Data Portability You can download your data or transfer it elsewhere.
Right to Object You may object to your data being used for marketing or any other purpose.

07Security Measures

Zoya 9Apps follows the highest industry-standard security practices to protect your data. Our security infrastructure is regularly audited and updated.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Regular Security Audits: An independent team of experts conducts ongoing testing.
  • Data Center Security: Data centers equipped with physical and digital security measures.
  • Staff Training: All staff receive regular training on data protection.
  • Incident Response Plan: A response plan is in place for swift action in the event of a security breach.

In the event of a security breach, we will notify affected users within 72 hours. If you notice anything suspicious on your account, contact support immediately.

08Minor Protection

Zoya 9Apps strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and additional documents may be requested if there is any doubt.

Parents can use parental control software on their child's device to block access to Zoya 9Apps. Any account found to belong to a minor will be immediately closed and all transactions will be cancelled.

09Privacy Policy Updates

Zoya 9Apps may update this Privacy Policy from time to time. For significant changes, you will be notified via your registered email or through a platform notification. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

The latest version of this policy will always be available on this page. Check the "Last Updated" date at the top of the page to see when changes were last made.

10Contact Us

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. Our data protection team aims to respond within 48 hours.

Email: [email protected]
Support Hours: 7 days a week, 24 hours a day

Your Data Fully Secure — Get Started Now!

Register on Zoya 9Apps and enjoy a completely safe and private gaming experience. We are always committed to protecting your data.

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